In this week, I worked hard on the Google Classroom, explore and learn more feature of it, because there were a lot help desk requests send from staff, they having problem on the usage of Google Classroom. Some of the staff complain that their computer are running slow and require to replace new device.
Since the school started using Google Classroom two week ago, I received a lot help desk request from staff which has questions on how to create the class, how to get access to classroom, how to invite multiple student at once, etc. So I created an instruction by using pictures and texts to show the steps of procedure. To create the class, when users sign in to Classroom for the first time, they identify as teachers or students. Users who identify as teachers are sent a request to administrator. As the administrator, I need to approve their request and then set the teacher permissions on the school domain to added them to the teacher group, so they have the privilege to create class.
The challenge on this week was replace computer for staff who are using slow machine. For half the staff, they are still using donated or refurbished computer, due to this reason, school ordered some new computer for staff who are still using the slow machine. I have to set up the computer, join the domain, install necessary software, outlook and printer configure. All the works has to be done within 3 days, and meanwhile, I need to process all help desk request from staff. Finally, I finish this project on time.
Work Hours: 30 hrs
Total Work Hours: 156 hrs
Sunday, September 25, 2016
Internship Week 5
In week five, I started to working on a new project by using active directory, because there have couple new staff were hired, and some staff had move to different department. Active Directory is a directory service that Microsoft developed for Windows domain networks. It is included in most Windows Server operating systems as a set of processes and services.
I created staff's user id in windows domain network at domain controller, and school email as well. And the meanwhile, the school provided new machine for new staffs, then I need to set up, install, update the new laptops for them, and modify the staff device checklist as well, like computer model, and serial number.
Due to the increasing of staff members, the school was planing to purchase more facilities store for future use. I did the searching on both dell and hp, compare the prices and customize the components to build the most cost-effective machine, the standard setting/requirement for business use, i7-core, and 8GB ram. I did pretty well on this project.
There were success in this week, I did well on created new staff in active directory, set up new machine and staff checklist, and also the facilities quote pricing. The most challenge part in this week was the water leakage issue. The school was closed on Thursday due to the water leaking on the ceiling, some machines encountered water damage and would not able to work properly. On Friday, one of our printer was offline due to the water leakage, I have to deal with the help desk requests from other staffs and other hand, I need to check which part of the printer got damage. The good news was, the printer is fine, only the network switch got damaged, I grab a spare switch from server room and try it on, finally, the printer is back on working.
Work Hours: 24 hrs
Total Work Hours: 126 hrs
I created staff's user id in windows domain network at domain controller, and school email as well. And the meanwhile, the school provided new machine for new staffs, then I need to set up, install, update the new laptops for them, and modify the staff device checklist as well, like computer model, and serial number.
Due to the increasing of staff members, the school was planing to purchase more facilities store for future use. I did the searching on both dell and hp, compare the prices and customize the components to build the most cost-effective machine, the standard setting/requirement for business use, i7-core, and 8GB ram. I did pretty well on this project.
There were success in this week, I did well on created new staff in active directory, set up new machine and staff checklist, and also the facilities quote pricing. The most challenge part in this week was the water leakage issue. The school was closed on Thursday due to the water leaking on the ceiling, some machines encountered water damage and would not able to work properly. On Friday, one of our printer was offline due to the water leakage, I have to deal with the help desk requests from other staffs and other hand, I need to check which part of the printer got damage. The good news was, the printer is fine, only the network switch got damaged, I grab a spare switch from server room and try it on, finally, the printer is back on working.
Work Hours: 24 hrs
Total Work Hours: 126 hrs
Sunday, September 18, 2016
Internship Week 4
In week four, my major project in this week were continued on the password recovery for non-admin users; Use IMAP to connect Microsoft Exchange with gmail account; Set up Google Classroom for teachers and students. IMAP was designed with the goal of permitting complete management of an email box by multiple email clients. The configuration on Outlook is simple, but it's difficult to keep it's difficult to maintain the connection with gmail, the connection with server is disconnected every ten minutes. Finally, me and my boss decided to use outlook sync tool instead of IMAP.
There are some successful project I did in this week, password recovery issue and Google Classroom. To deal with the password recovery issue, I made a phone call to Google Support, through the call with Google, the best solution was set up the system to allow the non-administrator users to reset their passwords on their own, so users need to have set up a recovery phone number where they can use text message to receive their recovery code.
Google Classroom was designed hand-in-hand with teachers to help them save time, keep classes organized, and improve communication with students. First of all, I made a several teacher and student accounts for testing, I take screenshot for each step with texts description and send it to teachers and students, so let them know how to use this product.
There is a challenge in this week, a power outage occurred in Thursday night, servers, computers, phones, internet were down. It's a big challenge in this week because as an network assistance, my task is assist my boss to make the server up, in other hand, I need to process help desk requests, and the help desk requests were increased dramatically due to the power outage. However, servers were restore and all help desk request were resolved.
Work Hours: 27 hrs
Total Work Hours: 102 hrs
There are some successful project I did in this week, password recovery issue and Google Classroom. To deal with the password recovery issue, I made a phone call to Google Support, through the call with Google, the best solution was set up the system to allow the non-administrator users to reset their passwords on their own, so users need to have set up a recovery phone number where they can use text message to receive their recovery code.
Google Classroom was designed hand-in-hand with teachers to help them save time, keep classes organized, and improve communication with students. First of all, I made a several teacher and student accounts for testing, I take screenshot for each step with texts description and send it to teachers and students, so let them know how to use this product.
There is a challenge in this week, a power outage occurred in Thursday night, servers, computers, phones, internet were down. It's a big challenge in this week because as an network assistance, my task is assist my boss to make the server up, in other hand, I need to process help desk requests, and the help desk requests were increased dramatically due to the power outage. However, servers were restore and all help desk request were resolved.
Work Hours: 27 hrs
Total Work Hours: 102 hrs
Sunday, September 11, 2016
Internship Week 3
The 3rd week, Monday the school was closed due to the Labor Day, I'm off on that day. In this week, one of the major mission is to check out the computer lab to ensure all machines work normally. I collected the data of wifi speed test on iphone and laptop and then send them to vendor, and also I will contact the vendor to improve the connecting speed and signal issues, I did really well on this mission. The second mission is to solve the password reset for non-admin users on Google for Education, the purpose to do so is to allow non-admin users able to reset their password by their own.
The big challenge of this week was paper jammed, I received several help desk requests from staff, ask for solve the printer issues. There is an error message show on printer says that is paper jammed, I checked couple times on the location that hint by the printer and I couldn't find the jammed paper, eventually, I found it on the paper feeder, it's a very small piece of teared paper jammed at the inner edge, and it's very difficult to touch it, finally, it took me about an hour to get it out from printer. I also solved all help desk request from staff, like cellphone issue, outlook issue, etc.
There is a failure on this week, it's the user password reset for non-admin, on Google for Education, It only allow user reset their password through receive pass code from cellphone. In our organization, there are thousands of staff and student registered, not every student has cellphone, and we received the help desk requests everyday for password reset for student, if this issue can solved, that will be great and it save a lot of time and I can focus on another mission. I will make a contact to Google and find the solution for it next week.
Work Hours: 24 hrs
Total Work Hours: 75 hrs
The big challenge of this week was paper jammed, I received several help desk requests from staff, ask for solve the printer issues. There is an error message show on printer says that is paper jammed, I checked couple times on the location that hint by the printer and I couldn't find the jammed paper, eventually, I found it on the paper feeder, it's a very small piece of teared paper jammed at the inner edge, and it's very difficult to touch it, finally, it took me about an hour to get it out from printer. I also solved all help desk request from staff, like cellphone issue, outlook issue, etc.
There is a failure on this week, it's the user password reset for non-admin, on Google for Education, It only allow user reset their password through receive pass code from cellphone. In our organization, there are thousands of staff and student registered, not every student has cellphone, and we received the help desk requests everyday for password reset for student, if this issue can solved, that will be great and it save a lot of time and I can focus on another mission. I will make a contact to Google and find the solution for it next week.
Work Hours: 24 hrs
Total Work Hours: 75 hrs
Saturday, September 3, 2016
Internship Week 2
The second week at YouthBuild Charter School, I did the day-to-day checkup for four computer lab to ensure they all work properly. Repair/swap computer if they don't work fine. Add and update new staff information on database, setup Microsoft Exchange on both computer and iPhone so staff are able to view, receive, and send email on their device. Provided technical support to end users, troubleshoots, and help-desk support for all software programs, applications.
Setup a new router to increase the wifi signal coverage, I do several speed test on different spots to check the connection speed, collect the data from each test to determine the best location for router.
Work Hours: 27 hrs
Total Work Hours: 51 hrs
Setup a new router to increase the wifi signal coverage, I do several speed test on different spots to check the connection speed, collect the data from each test to determine the best location for router.
Work Hours: 27 hrs
Total Work Hours: 51 hrs
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