Internship Week 4

In week four, my major project in this week were continued on the password recovery for non-admin users; Use IMAP to connect Microsoft Exchange with gmail account; Set up Google Classroom for teachers and students. IMAP was designed with the goal of permitting complete management of an email box by multiple email clients. The configuration on Outlook is simple, but it's difficult to keep it's difficult to maintain the connection with gmail, the connection with server is disconnected every ten minutes. Finally, me and my boss decided to use outlook sync tool instead of IMAP.

There are some successful project I did in this week, password recovery issue and Google Classroom. To deal with the password recovery issue, I made a phone call to Google Support, through the call with Google, the best solution was set up the system to allow the non-administrator users to reset their passwords on their own, so users need to have set up a recovery phone number where they can use text message to receive their recovery code.

Google Classroom was designed hand-in-hand with teachers to help them save time, keep classes organized, and improve communication with students. First of all, I made a several teacher and student accounts for testing,  I take screenshot for each step with texts description and send it to teachers and students, so let them know how to use this product.

There is a challenge in this week, a power outage occurred in Thursday night, servers, computers, phones, internet were down. It's a big challenge in this week because as an network assistance, my task is assist my boss to make the server up, in other hand, I need to process help desk requests, and the help desk requests were increased dramatically due to the power outage. However, servers were restore and all help desk request were resolved.



Work Hours: 27 hrs

Total Work Hours: 102 hrs