In this week, I worked hard on the Google Classroom, explore and learn more feature of it, because there were a lot help desk requests send from staff, they having problem on the usage of Google Classroom. Some of the staff complain that their computer are running slow and require to replace new device.
Since the school started using Google Classroom two week ago, I received a lot help desk request from staff which has questions on how to create the class, how to get access to classroom, how to invite multiple student at once, etc. So I created an instruction by using pictures and texts to show the steps of procedure. To create the class, when users sign in to Classroom for the first time, they identify as teachers or students. Users who identify as teachers are sent a request to administrator. As the administrator, I need to approve their request and then set the teacher permissions on the school domain to added them to the teacher group, so they have the privilege to create class.
The challenge on this week was replace computer for staff who are using slow machine. For half the staff, they are still using donated or refurbished computer, due to this reason, school ordered some new computer for staff who are still using the slow machine. I have to set up the computer, join the domain, install necessary software, outlook and printer configure. All the works has to be done within 3 days, and meanwhile, I need to process all help desk request from staff. Finally, I finish this project on time.
Work Hours: 30 hrs
Total Work Hours: 156 hrs
No comments:
Post a Comment