The 3rd week, Monday the school was closed due to the Labor Day, I'm off on that day. In this week, one of the major mission is to check out the computer lab to ensure all machines work normally. I collected the data of wifi speed test on iphone and laptop and then send them to vendor, and also I will contact the vendor to improve the connecting speed and signal issues, I did really well on this mission. The second mission is to solve the password reset for non-admin users on Google for Education, the purpose to do so is to allow non-admin users able to reset their password by their own.
The big challenge of this week was paper jammed, I received several help desk requests from staff, ask for solve the printer issues. There is an error message show on printer says that is paper jammed, I checked couple times on the location that hint by the printer and I couldn't find the jammed paper, eventually, I found it on the paper feeder, it's a very small piece of teared paper jammed at the inner edge, and it's very difficult to touch it, finally, it took me about an hour to get it out from printer. I also solved all help desk request from staff, like cellphone issue, outlook issue, etc.
There is a failure on this week, it's the user password reset for non-admin, on Google for Education, It only allow user reset their password through receive pass code from cellphone. In our organization, there are thousands of staff and student registered, not every student has cellphone, and we received the help desk requests everyday for password reset for student, if this issue can solved, that will be great and it save a lot of time and I can focus on another mission. I will make a contact to Google and find the solution for it next week.
Work Hours: 24 hrs
Total Work Hours: 75 hrs
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