The 12th week at Youth Build Charter School, also the last six hours I work here as an intern. There is not no help desk request I need to handle this week, all requests was solved by the new for trainning purposes because he is not familiar to technical aspect such as pc hardwares and active directory.
Work Hours: 6 hrs
Total Work Hours: 300 hrs
Sunday, December 4, 2016
Internship Week 11
The 11th week at Youthbuild Charter School, also the second week of switching to Gmail from Outlook. Continued from last week, our IT team have finished the installation of Google sync tool on all staff's computer and make sure they work propertly, but there still a lot staff not getting used to it although gmail is running on a exchange interface.
I resolved a lot help desk request in this week, most of the request are related to functional issues such as email delay, calendar share, archive fodder missing, and address book issue. For email issue, we can't resolved that issue, because Gmail is not running on the intranet, the email will going through the server from google, and the sync tool will do the synchronization every ten minutes, it would takes about 1-3 minutes for recipient to receive their email. For calendar issue, user can view their calendar and events infomation on Outlook, but user can't create it on Outlook interface because Microsoft and Google are competitor, some of the features are not compatible to each other. The solution for this issue is the create the event, note or meeting on Gmail at web browser, and share to the person you want, so other person can see it on Outlook. I also found the solutions of archive and address book issue, I created a FAQ document, combined every question they asked and provide the solutions for the question, in case that prevent us to answer the repeated questions.
Other mission I have done was training the new intern. He had a brief understanding and knowing how's the IT team work in Youthbuild Charter School, we trained him in active directory, mapping network drive as well as installing the system and software, also the google network account training etc.
Work Hours: 27 hrs
Total Work Hours: 294 hrs
I resolved a lot help desk request in this week, most of the request are related to functional issues such as email delay, calendar share, archive fodder missing, and address book issue. For email issue, we can't resolved that issue, because Gmail is not running on the intranet, the email will going through the server from google, and the sync tool will do the synchronization every ten minutes, it would takes about 1-3 minutes for recipient to receive their email. For calendar issue, user can view their calendar and events infomation on Outlook, but user can't create it on Outlook interface because Microsoft and Google are competitor, some of the features are not compatible to each other. The solution for this issue is the create the event, note or meeting on Gmail at web browser, and share to the person you want, so other person can see it on Outlook. I also found the solutions of archive and address book issue, I created a FAQ document, combined every question they asked and provide the solutions for the question, in case that prevent us to answer the repeated questions.
Other mission I have done was training the new intern. He had a brief understanding and knowing how's the IT team work in Youthbuild Charter School, we trained him in active directory, mapping network drive as well as installing the system and software, also the google network account training etc.
In addition, I provided help desk for staff to solved their hardware as well as software issue, such as swap monitor, Ethernet cable, projector issue and user login issue, etc.
Total Work Hours: 294 hrs
Internship Week 10
The 10th week at Youthbuild Charter School, also the first week of switching to Gmail from Exchange. I mainly focused on the troubleshooting of the Google app sync exchange tool, continued the work from last week after we switched to Google, I created a user guide for staff and it will lead them to finish the installation. But seems like the user guide wasn't reach my expected, a lot staff got error messages during the installation, and they sent help request hope to get assistance from IT team. It's difficult to explain it clearly on email, so we have to stop by their office and do the installation.
That would be the big challenge for me because our school have about hundred of staff and their offices are settled on 3rd and 5th floor, I need to move back and forth between the floors to do the software installation and make sure the software are in their computer. one thing that inconvenient to me during the installation was timing issue, sometimes staff went out for meeting or they having class time, even day-off, and I don't have access to their office, it delayed the project and my workload had increased. But, I tried my best effort to finish the project in this week, although it took more time than I expected.
The other task I have done in this week was training for new IT intern, because this is twelve weeks rotational internship and I'm about to leave within three weeks. My supervisor had pass the training task to me, he believed that I have capability to teach new intern. I take a walk the building with new intern and show the computer labs and server rooms. Also I briefly talk about the school and our duty of work, tested some IT skill and see how much he knows about computer.
In addition, I provided help desk for staff to solved their hardware as well as software issue, such as swap monitor, Ethernet cable, projector issue and user login issue, etc.
Work Hours: 27 hrs
Total Work Hours: 267 hrs
That would be the big challenge for me because our school have about hundred of staff and their offices are settled on 3rd and 5th floor, I need to move back and forth between the floors to do the software installation and make sure the software are in their computer. one thing that inconvenient to me during the installation was timing issue, sometimes staff went out for meeting or they having class time, even day-off, and I don't have access to their office, it delayed the project and my workload had increased. But, I tried my best effort to finish the project in this week, although it took more time than I expected.
The other task I have done in this week was training for new IT intern, because this is twelve weeks rotational internship and I'm about to leave within three weeks. My supervisor had pass the training task to me, he believed that I have capability to teach new intern. I take a walk the building with new intern and show the computer labs and server rooms. Also I briefly talk about the school and our duty of work, tested some IT skill and see how much he knows about computer.
In addition, I provided help desk for staff to solved their hardware as well as software issue, such as swap monitor, Ethernet cable, projector issue and user login issue, etc.
Work Hours: 27 hrs
Total Work Hours: 267 hrs
Internship Week 9
The 9th week at Youthbuild Charter School, I have two main tasks, one is get prepare for the Google Migration, my supervisor and his assistant had working for the Google Migration for a month, and we are planning to operating this project on this Friday. The other one is to create a job post and assist my supervisor to filter the candidates, my supervisor is seeking next intern candidates, so he wants me to posted a job recruitment on indeed.
And my supervisor had sign up on Penn State Nittany Lions to seeking intern in Penn State, because he has good impression with me throughout my internship period. I filtered out some applicants and print the list and resumes stuff, he will pick candidates which most fit his expected criteria and make a schedule to interview the candidates on this coming Friday. I will be one of the interviewer there too, and I need to prepare the questions I'll ask the candidates.
For the preparation of Google Migration, we migrated all the email, calendar, and files from the school servers to Google servers, and I need to create a user guides for our staff, so they can get started it easier. Microsoft Exchange is our primary communication tool for business between staffs and they had been using it several years, they were get used to the user interface and features of MS exchange. We use a tool called Google Sync for Microsoft Outlook, it allows to use Gmail on Outlook's interface, send and receive email, view contacts, calendar and notes, all those functions are similar to Outlook.
In addition, I provided help desk for staff to solved their hardware as well as software issue, such as swap monitor, Ethernet cable, projector issue and user login issue, etc.
Work Hours: 27 hrs
Total Work Hours: 240 hrs
And my supervisor had sign up on Penn State Nittany Lions to seeking intern in Penn State, because he has good impression with me throughout my internship period. I filtered out some applicants and print the list and resumes stuff, he will pick candidates which most fit his expected criteria and make a schedule to interview the candidates on this coming Friday. I will be one of the interviewer there too, and I need to prepare the questions I'll ask the candidates.
For the preparation of Google Migration, we migrated all the email, calendar, and files from the school servers to Google servers, and I need to create a user guides for our staff, so they can get started it easier. Microsoft Exchange is our primary communication tool for business between staffs and they had been using it several years, they were get used to the user interface and features of MS exchange. We use a tool called Google Sync for Microsoft Outlook, it allows to use Gmail on Outlook's interface, send and receive email, view contacts, calendar and notes, all those functions are similar to Outlook.
In addition, I provided help desk for staff to solved their hardware as well as software issue, such as swap monitor, Ethernet cable, projector issue and user login issue, etc.
Work Hours: 27 hrs
Total Work Hours: 240 hrs
Internship Week 8
The 8th week at Youthbuild Charter School, I started to work on a new project, iPhone 7 has released recently, the school was planned to do a work cellphone trade-in with Verizon, this project has assigned and executed by IT team. Beside that, due to this trade-in project, all staff need to backup their data on their old phone, so I provided assistant to all staff if they need.
In this project, my responsible for collect the cellphone status from all staffs and create a list to record it, the content of the list included cellphone models that staff were using, check if their cellphone is damaged or not, cellphone number, and what phone model and capacity they expected, etc.
Beside the list, I also need to help some staff to do the iCloud backup, because about half of he staff were using android OS on their personal cellphone, they might not familiar with the apple OS. As I know that iOS 10 were pre-installed on iPhone 7, to import the data from old phone, the OS for both old and new phone must be syncthonized, otherwise, it will fail due to the difference version of OS.
The challenge part in this project was updating to iOS 10 would took a lot of time, about 30-45 min for every phone, and our school has about one hundred staff, I have to perform the update, restore the backup, setup the new phone, and email stuff at the same time. In the other hand, I also need to handle the help desk request send from other staff. Fortunately, two staff from Verzion they were help and guide me during the project, that make it easier.
Work Hours: 27 hrs
Total Work Hours: 213 hrs
In this project, my responsible for collect the cellphone status from all staffs and create a list to record it, the content of the list included cellphone models that staff were using, check if their cellphone is damaged or not, cellphone number, and what phone model and capacity they expected, etc.
Beside the list, I also need to help some staff to do the iCloud backup, because about half of he staff were using android OS on their personal cellphone, they might not familiar with the apple OS. As I know that iOS 10 were pre-installed on iPhone 7, to import the data from old phone, the OS for both old and new phone must be syncthonized, otherwise, it will fail due to the difference version of OS.
The challenge part in this project was updating to iOS 10 would took a lot of time, about 30-45 min for every phone, and our school has about one hundred staff, I have to perform the update, restore the backup, setup the new phone, and email stuff at the same time. In the other hand, I also need to handle the help desk request send from other staff. Fortunately, two staff from Verzion they were help and guide me during the project, that make it easier.
Work Hours: 27 hrs
Total Work Hours: 213 hrs
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