Internship Week 11

The 11th week at Youthbuild Charter School, also the second week of switching to Gmail from Outlook. Continued from last week, our IT team have finished the installation of Google sync tool on all staff's computer and make sure they work propertly, but there still a lot staff not getting used to it although gmail is running on a exchange interface.

I resolved a lot help desk request in this week, most of the request are related to functional issues such as email delay, calendar share, archive fodder missing, and address book issue. For email issue, we can't resolved that issue, because Gmail is not running on the intranet, the email will going through the server from google, and the sync tool will do the synchronization every ten minutes, it would takes about 1-3 minutes for recipient to receive their email. For calendar issue, user can view their calendar and events infomation on Outlook, but user can't create it on Outlook interface because Microsoft and Google are competitor, some of the features are not compatible to each other. The solution for this issue is the create the event, note or meeting on Gmail at web browser, and share to the person you want, so other person can see it on Outlook. I also found the solutions of archive and address book issue, I created a FAQ document, combined every question they asked and provide the solutions for the question, in case that prevent us to answer the repeated questions.


Other mission I have done was training the new intern. He had a brief understanding and knowing how's the IT team work in Youthbuild Charter School, we trained him in active directory, mapping network drive as well as installing the system and software, also the google network account training etc.

In addition, I provided help desk for staff to solved their hardware as well as software issue, such as swap monitor, Ethernet cable, projector issue and user login issue, etc.

Work Hours: 27 hrs

Total Work Hours: 294 hrs