Internship Week 10

The 10th week at Youthbuild Charter School, also the first week of switching to Gmail from Exchange. I mainly focused on the troubleshooting of the Google app sync exchange tool, continued the work from last week after we switched to Google, I created a user guide for staff and it will lead them to finish the installation. But seems like the user guide wasn't reach my expected, a lot staff got error messages during the installation, and they sent help request hope to get assistance from IT team. It's difficult to explain it clearly on email, so we have to stop by their office and do the installation.


That would be the big challenge for me because our school have about hundred of staff and their offices are settled on 3rd and 5th floor, I need to move back  and forth between the floors to do the software installation and make sure the software are in their computer. one thing that inconvenient to me during the installation was timing issue, sometimes staff went out for meeting or they having class time, even day-off, and I don't have access to their office, it delayed the project  and my workload had increased. But, I tried my best effort to finish the project in this week, although it took more time than I expected.


The other task I have done in this week was training for new IT intern, because this is twelve weeks rotational internship and I'm about to leave within three weeks. My supervisor had pass the training task to me, he believed that I have capability to teach new intern. I take a walk the building with new intern and show the computer labs and server rooms. Also I briefly talk about the school and our duty of work, tested some IT skill and see how much he knows about computer.

In addition, I provided help desk for staff to solved their hardware as well as software issue, such as swap monitor, Ethernet cable, projector issue and user login issue, etc.

Work Hours: 27 hrs

Total Work Hours: 267 hrs